General Questions Why should I choose AcmeNet over the competition? I'm new to the Internet-is AcmeNet easy to use? Can I access my other e-mail addresses through AcmeNet? Can I have multiple accounts with AcmeNet? Can I access my AcmeNet e-mail away from home? How reliable are AcmeNet's dial-up connections? How fast are they? Will there be any additional expenses, such as phone charges? I have an Apple Macintosh computer. Can I use AcmeNet? Can I use Instant Messenger with AcmeNet? How do I contact AcmeNet? How do I sign up for AcmeNet? Can I use my AcmeNet account while traveling? Do I need to download software to access AcmeNet? Does AcmeNet offer Cable or DSL access for higher speed? How do I cancel my current ISP? How do I get in touch with Customer Service or Technical Support? When is AcmeNet Customer Service and Technical Support available? Does AcmeNet provide software? I have a 56K modem, why can't I connect at 56K ? Answers Why should I choose AcmeNet over the competition? AcmeNet offers Fast Reliable Internet service, fanatical customer support, a service that is easy to use, and we have thousands of access numbers nationwide. We are compatible with your computer and you! All for less than 50% of the cost of AOL®, EarthLink or MSN and 25% less than JUNO and NetZero (Juno and Net Zero Charge for technical support. $1.95/minute. Can you believe the nerve of them?) Back to top I'm new to the Internet-is AcmeNet easy to use? Of course! AcmeNet is very easy to use. It is simple and easy for beginners and advanced enough for the tech-savvy pros. In addition, if you ever have any questions, AcmeNet offers free online customer and technical support. Additionally, we have live support staff to help you on the phone in times when you really need it. We do not penalize you when you ask for our support because we give you 5 free calls per month. (Some Providers charge for support, at a rate of $1.95 per minute and up to $2.95 CDN/min in Canada). Back to top Can I access my other e-mail addresses through AcmeNet? Yes! AcmeNet gives you complete access to the Internet so you can use AcmeNet to get online and check e-mail for other e-mail addresses and accounts that you use. In addition, with AcmeNet you get your own AcmeNet e-mail address. Back to top Can I have multiple email accounts with AcmeNet? Yes! You can set up five free e-mail addresses with AcmeNet. Many members of your home can have his or her own e-mail address from just one Internet account. Back to top Can I access my AcmeNet e-mail away from home? Yes! It's easy for AcmeNet members to check their e-mail from the World Wide Web. Just go to the AcmeNet home page and click on the link on our Web site that says "Check my Email". You can get your AcmeNet e-mail anywhere Internet access is available! Back to top How reliable are AcmeNet's dial-up connections? How fast are they? With thousands of access numbers nationwide, AcmeNet makes it easy for you to get and stay online, with fewer busy signals. AcmeNet allows you to access the Web at dial-up speeds of up to 56 Kbps! Additionally, most of our numbers support the V.90 standard. Back to top Will there be any additional expense, such as phone charges? AcmeNet does not charge any additional phone charges. However, depending upon the AcmeNet access numbers you choose, your location and your calling plan, you may incur toll charges and long distance charges in excess of local service charges on your telephone bill. To find out whether you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company. You are responsible for all such charges. Back to top I have an Apple Macintosh computer. Can I use AcmeNet? Yes, AcmeNet supports Mac users. Unfortunately we currently do not have the software to send to Mac users. However we are happy to set you up over the phone. Besides, we have courteous and helpful staff to take care of your configuration that is needed to get you up and running. We do this for Mac user "the old fashion way" (talking to you over the phone through the initial installation and setup process so you can enjoy our service for many years to come). Back to top Can I use Instant Messenger with AcmeNet? Yes. You can use Instant Messenger (IM) programs with AcmeNet. However, AcmeNet does not have its own IM program. You can utilize any of the popular instant messaging programs, including, but not limited to, AOL Instant Messenger, Yahoo Instant Messenger, ICQ, and MSN Messenger. Back to top How do I contact AcmeNet? There are many ways to contact AcmeNet. For a list of contact options please to visit our Contact page. Back to top How do I sign up for AcmeNet? Just visit our Home page, choose a payment plan, enter your billing information, and your account will be activated. Alternatively, you can always call us toll free at 866-815-4506 to activate your account. Back to top Can I use my AcmeNet account while traveling? Yes, we have the largest network of access numbers in the USA so, you can freely roam across the continental US and chances are, we will have an access number wherever you may be. Back to top Do I need to download software to access AcmeNet? Although it is not necessary, we recommended that you use our setup utility as it configures your email and connection for you. However, if you prefer, you can create your own connection and set up your email manually. To assist you, we have listed instructions in our Technical Support Section that will show you exactly how to get connected to AcmeNet. Back to top Does AcmeNet offer Cable or DSL access for higher speed? No, we focus our energy on offering the highest quality dial up Internet service at the best possible price. Back to top How do I cancel my previous ISP? AcmeNet cannot cancel your account with your previous ISP; it is your responsibility to do so. Listed below are some hard to find phone numbers to cancel service for other ISPs. To Cancel Earthlink call 1-800-890-5128 To Cancel AOL call 1-888-265-8008 or Fax 1-801-622-7969 (include your full name, phone number, address and either your screen name or the last four digits of the credit card you billed the account to) To Cancel AT&T Worldnet call 1-800-400-1447 To Cancel CompuServe call 1-800-848-8990 To Cancel MSN call 1-800-386-5550 To Cancel Prodigy call 1-800-213-0992 To Cancel NetZero call 1-866-841-1442 Back to top How do I get in touch with Customer Service or Technical Support? You can contact us by emailing to support@acmenet.net, and send us your questions or requests (both technical or billing related issues), or you can contact us at our toll free number 866-815-4506. Our goal is to answer all requests in a timely manner. Back to top When is AcmeNet Customer Service and Technical Support available? Many questions can be answered by going to our online support pages. However, if you do not find the help you need there, AcmeNet Technical Support is available Mon - Fri, 6am to 12 midnight, Saturday 8am -10pm and Sunday 10am-7pm (All times are Eastern Standard). Back to top Does AcmeNet provide Software? Yes, AcmeNet has a setup utility. It is not a stand-alone dialer, but rather configures Dial-Up Networking, a component of Windows, as well as Outlook Express for your email. The software is now compatible with Windows 95, 98, ME, XP, and 2000. It is not compatible with any Mac or Linux systems - those have to be configured manually. AcmeNet does not provide browsers or email client software. You will need a browser, such as Internet Explorer or Netscape. We do have web-based email on our website. Back to top I have a 56K modem, why can't I connect at 56K? All of our access numbers are V90 or V92/56K, however you will never connect at 56K, this is a theoretical speed. In reality, analog throughput is limited to a maximum of 53.333kbps per FCC regulations. Although 53.333kbps is the maximum speed, some operating systems may incorrectly report a higher speed. The connection speed can fluctuate since the speed is dependent on the quality of your phone line, the hardware/software, and environmental conditions. To make sure you connect at the maximum speed, you can verify that you have the latest update on your software programs and modem drivers (check your hardware and software vendors' web sites) and unplug any other equipment using the same phone line as your modem. Back to top To help us improve this site, please let us know if this page helped you. Last Update: 10-04-03